Why ACIAS Wins: Real-Time Emotional Intelligence That Drives Action
ACIAS doesn’t just tag feedback. It turns raw emotion into real-time, revenue-relevant action. From churn signals to persona insights, every signal is mapped, scored, and ready to act on - without needing a dashboard, a consultant, or a strategy deck.
ACIAS Advantage Stack
Every feature in ACIAS is built to move you from feedback to action in seconds - not weeks. This isn’t analytics. It’s a real-time intelligence layer that scores what matters, flags what’s unclear, and delivers strategic next steps without the noise.
Auto-Prescriptions
Fix what’s broken - without waiting for a strategy deck.
Real-time CX fixes based on emotion + journey stage
No consultants, no delays - just instant next steps
Optimised for the exact trigger and moment
Churn Immunization Trigger
Catch churn before it happens.
Flags emotional signals like regret, betrayal, or exhaustion
Recommends actions to retain at - risk customers
Prevents churn like a vaccine - fast, targeted, preventative
Revenue Risk Estimate
Turn emotion into boardroom urgency.
Quantifies financial impact of emotional breakdowns
Converts Bliss drops or support failures into $$ loss forecasts
Makes CX matter to finance, ops, and execs
Persona Assignment
Stop guessing who’s talking - start knowing.
Automatically tags each review to a real emotional persona
Reflects values, expectations, and CX triggers
Enables persona-specific triage, loyalty, and retention
Pain + Plus Points
Not just what they said - but how much it mattered.
Flags delights and frustrations with intensity scores (1–10)
Organised by theme: Support, Pricing, Delivery, etc.
Tells you what to fix, and what to amplify - instantly
Journey Stage Scoring
It’s not a journey map. It’s a live emotional timeline.
Breaks emotion down by moment: Awareness → Advocacy
Pinpoints where Joy rose or Friction peaked
Enables surgical CX improvement - not just vague sentiment
The Flag System
ACIAS knows when not to trust itself - and tells you.
Flags sarcasm, emotional masking, and score contradictions.
Doesn’t pretend to be perfect - just perfectly transparent.
Helps humans stay in the loop where nuance matters.
Want emotional intelligence that actually drives decisions?
Schedule a demo. See what your feedback’s been trying to tell you.