Privacy Policy for ACIAS

1. What We Collect
   • When using ACIAS, we may collect:
     1. Customer reviews or feedback text;
     2. Metadata (timestamp, source channel if applicable);
     3. API usage metrics.
   We do not collect names, emails, or direct identifiers unless explicitly provided for customer service purposes.
2. How We Use Your Data
   • Data is used to:
     1. Generate emotional and journey analytics;
     2. Provide persona alignment and churn/compliance risk indicators;
     3. Improve our NLP models and accuracy (in anonymized, aggregated form).
3. Data Sharing
   • We do not sell or share your data with third parties. Data may be shared with subprocessors solely for infrastructure (e.g., cloud processing) under strict confidentiality agreements.
4. Data Retention
   • Raw inputs may be retained for model training/improvement for a maximum of 12 months, unless deletion is requested earlier. Analytical outputs may be stored indefinitely in aggregate form.
5. Your Rights
   • You may:
     1. Request access to your submitted data;
     2. Request correction or deletion;
     3. Withdraw consent to processing.
6. Email
   • parrott.russell.gmail.co.uk to exercise these rights.
7. Security
   • Data is encrypted in transit and at rest. We maintain strict access controls and logging.
8. Changes
   • We may update this policy. Material changes will be notified via dashboard/API updates.
9. Contact
   • For privacy questions: parrott.russell.gmail.co.uk